Store support.
Get help before or after checkout, request the right model documents, or find the next step for a product question.
Already have a Mayluck?
For help using a device you own, Mayluck Care brings model resources, care guidance, and support for past purchases together.
Help starts with your model.
Find the model number on your device label.
Choose the instructions for your exact device.
How to read your device and purchase details
Three numbers.
Three different jobs.
Read the label on the device, then compare it with the box and the instructions you received. Copy any letters or suffixes exactly.
- Model code
- Identifies the device model, such as MY135 or CN69. Select the matching support page; color or shape alone does not identify a version.
- Lot or serial number
- If printed on your label, this helps identify a production batch or individual unit. Send a clear label photo if the text is difficult to read.
- Order reference
- Identifies your purchase. Find it in your confirmation email, receipt, or retailer account. Include the retailer name when contacting support.
What can we help with?
Find your model & instructions
Start with the model printed on your device.
No mist or a change in performance
Get the right help for the device you own.
Cleaning & everyday care
Find the cleaning guidance for your exact model.
What can I put in it?
Check suitability with your healthcare professional.
Replacement parts
Match your part to your model before ordering.
Warranty & product help
Prepare the details we need to review your request.
Where do I find my model number?
- Read the model on your device label and compare it with the box or supplied guide.
- Copy the complete code, including any suffix. MY135, MY139, YS35, and CN69 have separate support pages.
- If you cannot read the label, take a clear photo and send it with your purchase reference.
Where can I get the instructions?
Can I order a replacement cup or mask?
Can you help with an order from another store?
Still need a hand?
Tell us your model and what you need help with.
Let’s find another way.
Try a model number, “cleaning,” “parts,” or “warranty.” You can also tell our support team what you need.
Contact support