Refund policy

Last updated: September 9, 2026

30-day return request window

For purchases made directly at mayluck.store, you have 30 days after receiving your item to request a return. Keep your receipt or order confirmation as proof of purchase.

Return eligibility

For a standard return, the item must be unused, in the same condition you received it, and in its original packaging, with the included accessories and any original tags or labels. If a device has been used and is defective, damaged or incorrect, contact us for an issue review rather than treating it as an unused return. Nothing in this policy limits rights or remedies available under applicable law.

How to request a return

Email info@mayluck.store with your order number, the item, your reason for returning it and relevant photos if there is a problem. If your return is accepted, we will provide a return shipping label and instructions, including the correct return address and what to include. Support will confirm any applicable return shipping charges before you send the parcel. Do not send an item back before receiving return instructions; unsolicited returns are not accepted. Keep your return tracking and correspondence until the request is resolved.

Damaged, defective or incorrect items

Inspect your delivery and contact info@mayluck.store promptly if the item is defective, damaged, incorrect or incomplete. Include your order reference and photos of the product and packaging so we can review the issue and arrange the appropriate resolution. The unused-item requirement for a standard return does not remove your rights concerning faulty or incorrectly supplied goods.

Exceptions

Sale items and gift cards are not eligible for standard change-of-mind returns under this policy. This does not affect applicable statutory rights or our review of damaged, defective or incorrect items. If you are unsure about eligibility, contact us before placing an order or sending a return.

Refunds

We will notify you after receiving and inspecting your return and tell you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since approval, email info@mayluck.store with your order number.

Exchanges and cancellations

For an exchange, first request a return. Once it is accepted, you can make a separate purchase for the item you want; availability is checked at the time of that purchase. For cancellation requests, contact us as soon as possible. Cancellation cannot be guaranteed after fulfillment has started.

Other retailers and statutory rights

This policy covers orders from mayluck.store. For a purchase through TikTok Shop, Amazon or another retailer, start with that retailer’s order page and return terms. Where mandatory consumer cancellation or return rights apply, those rights take precedence over this policy. If an order is delivered into the European Union, any applicable statutory 14-day withdrawal right remains unaffected, subject to the exceptions provided by law.