Start within 30 days of delivery
Keep your receipt or confirmation email and contact support within 30 days of receiving the item to request a return. Eligibility and the terms for your purchase need to be reviewed.
Send the details
Email support@mayluck.store with your order reference, retailer, reason for return, and relevant photos. For a damaged, defective, or incorrect delivery, contact support promptly and include photos of the packaging.
Wait for the return instructions
Support will review your request and confirm the next step. Before posting a parcel, obtain the correct return address and instructions, and confirm which items to include and any shipping charges that apply.
Keep a record of the return
Follow the confirmed packing and shipping instructions. Keep your return tracking details and correspondence with the purchase record until the request is resolved.
Review and refund
A returned item is inspected before a refund decision. If approved, the refund goes to the original payment method; your bank or payment provider may need additional time to post it.
Bought through another retailer?
The original retailer may need to handle the return or refund. Start with its order page and the terms supplied with your purchase. Include the retailer name when asking Mayluck for assistance.